Blogs by Elizabeth Horn, Ph.D.
Are Your Price Increases Causing Customer Confusion and Resentment? by Heather Kluter and Elizabeth Horn, Ph.D.
During tough economic times, companies may often seem insensitive to their customers, causing a loss in trust and loyalty.
Price increases paired with decreasing value cut deep. There can be a more artful approach to pricing that can soften the blow for consumers while still managing profitability. Of course, pricing evaluation can be complex, so where should your company start?
Does Your Segmentation Need A Refresh? by Elizabeth Horn, Ph.D.
Segmentation initiatives are expensive and exhausting. Done properly, by including stakeholder interviews, qualitative exploration, quantitative segmentation, qualitative persona development, and an activation workshop, segmentations can take months and require the ongoing attention of internal business partners.
When the research and the initial activation process is finished, there remains the big job of socializing the segments throughout the organization.
Reliability and Validity from a Scientific Perspective by Elizabeth Horn, Ph.D.
Different words can be synonymous in a casual conversation, but take on different meanings in a scientific context. Both “reliable” and “valid,” for instance, are used to mean “robust” or “accurate” in everyday speech.
The concepts of reliability and validity are not interchangeable from a scientific perspective, however. These two words are not identical, and understanding the difference is important when interpreting research outcomes.
The Bridging Model: Connecting A Segmentation To Customer Databases by Elizabeth Horn, Ph.D.
Segmentation is a very powerful tool. When possible, leverage that power by applying the segmentation to your company’s customer database(s).
Organizations that successfully classify their customers into segments increase the likelihood that their brand communications and new products will meet the needs of those customers. This makes the time, effort, and investment to build the “bridge” worthwhile.
Optimizing Parts Of A Whole by Elizabeth Horn
Commentary on choice modeling is confined mostly to discussions of optimizing an entire product or service, its pricing, and perhaps even its inclusion in the broader portfolio.
So what do we do with those products that are not wholes, but rather some individual component or ingredient? Often manufacturers want to optimize the features and the pricing for their product parts.
Is That New Product a Cannibal? by Elizabeth Horn, Ph.D.
Companies that expect to survive must introduce new or improved products regularly.
The reasons for this are numerous. With these pressures from purchasers, competition, and distribution channels, companies are faced with the task of rapidly introducing new products, sometimes at the expense of current ones.
Optimal Pricing Is in the Eye of Corporate Strategy by Elizabeth Horn, PH.D.
An optimal suite of great products offered at acceptable prices is an integral part of a company’s strategy. But what sounds like a pretty simple proposition is not that easy in practice.
Pricing strategies should simultaneously encourage product purchase, promote customer goodwill, and, ultimately, maximize profit. Evaluating potential pricing strategies with historical or future-looking methods is critical because missteps alienate customers and damage margins.
Risky Business, Statistically Speaking by Elizabeth Horn, Ph.D.
Statistical significance testing is fraught with danger. “Getting it wrong” can translate into suboptimal business decisions at best and financial loss at worst.
Although there are several potential pitfalls associated with statistical significance testing, these are the two main mistakes: Mistake #1 is a false positive and Mistake #2 is a false negative.
Should We Care About Non-Response Bias? by Elizabeth Horn, Ph.D.
Non-response bias occurs when people who participate in a research study are inherently different from people who do not participate.
This bias can negatively impact the representativeness of the research sample and lead to skewed outcomes. Basing important business decisions on research conducted using non-representative respondents is potentially disastrous. There are, however, strategies that may mitigate the impact of non-response bias that do not require large budgets and longer time periods.
Becoming A Qual Champion: A Short Guide For The Quant-Focused Researcher
Posted by Elizabeth Horn, Ph.D.
Qualitative research is fascinating. What appears to be magic is, instead, scientific and analytical.
Using well-established methodologies, qual uncovers emotions and motivations associated with human decision-making behaviors. Qualitative insights frame and then explain quantitative insights. It is impossible to measure something without first defining and understanding it. In the spirit of fostering insights based on a solid foundation, I offer this friendly advice to my fellow, quant-focused researchers.
Why 95? The Relevance of 95% Significance Level
Posted by Elizabeth Horn, Ph.D.
I wonder how many beneficial scientific insights have been discounted or flat out ignored because of adherence to 95%?
And in the market research industry, what great nuggets of truth have we inadvertently missed? To its credit, market research is less rigid in its significance testing. Some companies even maintain a standard of 90%, recognizing that 95% may cause them to overlook something important.
Pricing Research: The Good, The Bad, And The Good Enough
Posted by Elizabeth Horn, Ph.D.
A comparison of 3 different pricing research methods: Choice Modeling vs. Van Westendorp vs. Gabor-Granger.
Choice modeling techniques--the “good” pricing methods--should be recommended first to assess product pricing. When clients are budget-strapped and time-pressed though, “good enough” methods, such as the Gabor-Granger analysis, can provide sufficient guidance for the product’s place on the price spectrum.
Food Manufacturers Struggle with Right to Know GMOs law in Vermont
Posted by Bonnie Janzen and Elizabeth Horn, Ph.D.
Why should consumers all over the United States care about the packaging in Vermont?
Over time, other states may adopt the Vermont laws (or similar legislation). Food and beverage companies are scrambling to respond to the changing legal landscape. Because of manufacturing/distribution limitations, any changes made to product labels to accommodate Vermont’s new law would likely be made for all products sold in the United States. Companies actively are seeking guidance to answer key questions:
Contact Decision Analyst
If you would like more information on Marketing Research or Advanced Analytic methods, please contact Elizabeth Horn by emailing firstname.lastname@example.org or calling 1-817-640-6166.
Blogs By Decision Analyst Researchers
- Jerry W. Thomas
- Bonnie Janzen
- Felicia Rogers
- Heather Kluter
- Jennifer Murphy
- Julie Trujillo
- Lesley Johnson
- Sara Sutton
- Tom Allen
Blogs By Advanced Analytics Team
Blogs By Qualitative Research Team